This policy covers the $222 Ask Sveta Numerology Course and $150, 45-minute consultations. It does not limit consumer rights that applicable law makes mandatory.
Quick summary
| Purchase | Your request | Policy |
|---|---|---|
| Consultation | At least 24 hours before the scheduled start | One free reschedule or a full refund. |
| Consultation | Less than 24 hours before, or no-show | Normally non-refundable. We may offer a reschedule for a genuine emergency at our discretion. |
| Course | Within 7 days and before substantial access or downloading | Eligible for a full refund. |
| Course | Material is inaccessible or not delivered | We will first restore access promptly. If we cannot, we will refund the affected purchase. |
Consultation rescheduling
Message @druzhinina_pm_ on Instagram at least 24 hours before the scheduled Bangkok-time start. Include the name and email used at checkout, the original date and time, and whether you prefer a refund or one new available time. Do not send card numbers.
Each booking includes one free reschedule when the request is on time. A rescheduled appointment remains subject to the same cancellation rules. Arriving more than 15 minutes late may shorten the session. A missed session is treated as a no-show.
If Ask Sveta must cancel
If Svetlana cannot provide the consultation, you may choose a full refund or an available replacement time at no extra charge. If an internet or platform failure prevents most of the consultation, we will arrange a replacement time.
Course refunds
You may request a course refund within 7 calendar days of purchase if you have not substantially accessed, viewed, or downloaded the course materials. Once a substantial part of the digital course has been accessed, change-of-mind refunds are normally unavailable. If paid access is defective, contact us so we can repair it. If we cannot provide the purchased course, we will refund it.
How to request a refund
- Message Instagram @druzhinina_pm_.
- Provide the purchaser name, checkout email, product, purchase date, and a short explanation.
- Never send your full card number, CVC, banking password, or verification code.
Approved refunds are sent to the original payment method. Stripe and your bank control when the credit appears, which commonly takes 5 to 10 business days after processing.
Charge disputes
Please contact us first so we can locate the payment and resolve the issue quickly. This does not remove any right you have to contact your bank or payment provider.